These Terms set out the rules for using the online shop at annalogor.eu and for concluding sales contracts for Anna Logor cosmetics. This is an informational translation; the Polish version is binding.
§ 1. Seller
The shop is run by Hanna Stepko, ul. Stanisława Przybyszewskiego 85F m. 35, 30-128 Kraków, NIP (tax ID) 6772538820. Contact: e-mail sales@annalogor.pl, phone +48 453 161 221.
§ 2. Definitions
- Customer — a natural person, legal person or organisation placing an order in the Shop.
- Consumer — a Customer who is a natural person concluding a contract not directly related to their business or profession. Consumer provisions also apply to a sole trader if the contract is not of a professional nature for them.
- Professional Account — an account of a cosmetologist or salon, activated after verification of a document confirming qualifications, giving access to professional prices and salon products.
- Order — the Customer's declaration made via the Shop form, aimed at concluding a sales contract.
§ 3. Technical requirements and rules of use
Using the Shop requires a device with Internet access, an up-to-date web browser with JavaScript and cookies enabled, and an active e-mail address. Customers may not provide unlawful content.
§ 4. Professional Account
- Registering a Professional Account is voluntary and free of charge. It requires the data from the form and a document confirming qualifications (diploma, course certificate, salon certificate).
- The Seller verifies the document and activates the account or refuses activation, stating the reason. The Customer receives login details by e-mail.
- Products marked as professional-only are sold only to holders of an active Professional Account.
- The Customer may delete the account at any time by writing to sales@annalogor.pl.
§ 5. Prices
Prices in the Shop are gross prices in Polish zloty (PLN) or euro (EUR), depending on the currency selected by the Customer. Prices do not include delivery, which is charged at the carrier's rates and communicated to the Customer before the order is confirmed. Care sets marked with a discount are sold at the discount shown.
§ 6. Placing orders and concluding the contract
- The Customer selects products, enters contact details and the delivery address, chooses a delivery method, accepts the Terms and submits the form. The order receives a number and the Customer receives an acknowledgement.
- Placing an order does not require payment. After receiving the order, the Seller contacts the Customer (e-mail or phone), confirms product availability, the delivery cost and the total amount, and sends payment details.
- The sales contract is concluded when the Seller confirms the order. The Seller records the content of the contract (order and confirmation) and sends it to the Customer by e-mail.
- If a product is unavailable, the Seller informs the Customer, who may change or cancel the order.
§ 7. Payment
Payment is made by bank transfer to the Seller's account indicated in the order confirmation or in another way agreed with the Customer. Payment is due within 7 days of the order confirmation; after this period the Seller may withdraw from the contract. On request, the Seller issues a VAT invoice for the data given in the order.
§ 8. Delivery
Products are shipped from Poland: within Poland by InPost (parcel locker or courier), abroad — by courier. Shipping takes place within 1–2 business days after payment is received. Delivery time depends on the carrier and the destination country. The Customer should check the parcel on receipt and, if it is damaged, draw up a damage report with the carrier.
§ 9. Right of withdrawal
- A Consumer may withdraw from the contract within 14 days of receiving the product without giving any reason, by sending a statement to sales@annalogor.pl or by post to the Seller's address, e.g. using the model form below.
- The Consumer returns the product within 14 days of the statement to ul. Stanisława Przybyszewskiego 85F m. 35, 30-128 Kraków; the direct cost of return is borne by the Consumer.
- The Seller refunds all payments, including the cheapest standard delivery cost, within 14 days of receiving the statement, using the same payment method unless the Consumer agrees otherwise. The Seller may withhold the refund until the product or proof of its return is received.
- The Consumer is liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.
- The right of withdrawal does not apply to products supplied in sealed packaging which are not suitable for return for health protection or hygiene reasons if unsealed after delivery (Art. 38(1)(5) of the Polish Consumer Rights Act). This applies to cosmetics whose seal has been broken.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: Hanna Stepko, ul. Stanisława Przybyszewskiego 85F m. 35, 30-128 Kraków, e-mail: sales@annalogor.pl
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): …
Ordered on (*) / received on (*): …
Order number: …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s) (only if this form is notified on paper): …
Date: …
(*) Delete as appropriate.
§ 10. Complaints
- The Seller is liable to Consumers for the conformity of the product with the contract under the Polish Consumer Rights Act, and to other Customers under the Civil Code (warranty), subject to point 5.
- Complaints can be sent by e-mail to sales@annalogor.pl or in writing to the Seller's address. Please include the order number, a description of the defect, photos and your request (repair or replacement, price reduction, withdrawal).
- The Seller responds within 14 days of receiving the complaint. No response within this period means the complaint is accepted.
- The cost of returning a product under an accepted complaint is borne by the Seller.
- For Customers who are not Consumers, the Seller's warranty liability is excluded to the extent permitted by law; this does not apply to products damaged in transit or not matching the order.
§ 11. Out-of-court dispute resolution
Consumers may use out-of-court complaint and redress procedures, e.g. the help of a municipal or district consumer ombudsman, the Trade Inspection or consumer organisations. Information: prawakonsumenta.uokik.gov.pl. Consumers from other EU countries can get help from the European Consumer Centre in their country.
§ 12. Personal data
How we process personal data and use cookies is described in the Privacy policy.
§ 13. Final provisions
- The Seller may amend the Terms for important reasons (changes in law, payment or delivery methods). Orders placed before the change are governed by the previous version.
- Versions of the Terms in other languages are for information; the Polish version is binding.
- Polish law applies to matters not covered here, in particular the Civil Code and the Consumer Rights Act. This choice of law does not deprive Consumers of the protection granted by the law of their country of habitual residence.
- These Terms apply from 04.11.2026.
